Screens designed for speed and ease of use.
Customer service screens have been optimised for route management to provide you with the ultimate flexibility in managing freight in transit. Routes are displayed graphically and can easily be modified using a "drag and drop" system. Alternatively, the keyboard may be used for rapid data entry. Unlike other systems, routes can be viewed and modified all within the one screen. You won't waste time to opening additional screens.

Maintain the highest level of customer service and reduce your costs at the same time by utilising automated services along with your consultant services (see below). 

1. Consultant services

Consultant services are services performed by a customer services officer in response to a direct customer enquiry. A number of options are available to maximise efficiency: 

• Customer service screens:  

  • Optimised for data entry. 

  • Routes may be viewed and modified within the one screen.

  • Standard booking displayed graphically. Stages are easily modified using "drag and drop" or keyboard entry. 

  • These can be quickly accessed within any screen where bookings are listed. 

• View vehicle load: A customer service officer may view all freight that a driver has on board that may affect the delivery status of a particular booking.
  

• Search menus:

  • Search bookings

  • Search transactions

  • Search booking by client

• Internal Messaging: "Chat sessions:" These are workstation messaging sessions with notifications. These sessions are regarding specific jobs, usually bookings. A full record of intra-office booking related chats is retained in the system. It is possible enter the "chat" screen within any other screen.

2. Automated services:  

Automated services are those services conducted automatically by the software. These services keep the client informed regarding the status of their freight whilst significantly reducing the demands on your customer service staff. Automated track and trace services include: 

• Email notifications: When a pickup or delivery is made, an email is sent automatically to the client regarding the status of their freight.
  

• Internet status and reports: The status of bookings may be posted on the internet where clients can access this information by logging onto the website.
  

• Freight Status Updates: Where a client wishes to receive status updates but does not have access to email or the internet, an automated message may be sent to customer service staff requesting that they call the client with the status update.

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